If you would like to make an exchange or return simply contact us at firstname.lastname@example.org with your order number and contact details.
Returns made for incorrect supply, short supply, goods damaged in transit or any discrepancies with regards to an invoice:
Please note that all paints from the following brands are mixed in house to your specific colour and finish, Farrow & Ball, Little Greene, Paint & Paper Library, Colourtrend, Dulux, Fleetwood and Tikkurila.
As mixed paints are mixed uniquely just for you, we can’t take returns based on change of mind or incorrect ordering.
Under European Law, the Consumer Rights Directive ensures a consumer’s rights are protected when you buy from businesses based in the EU, and it is our duty to inform you (Directive on Consumer Rights, Art. 6.1.k) that because the above mentioned brands are tinted paints, bespoke and made to the customer’s order, we cannot offer returns on these paints bought online.
Paint Online is exempt from the 14 day ‘cooling off’ period consumers usually have under European Law. This exemption can be found under the Directive on Consumer Rights, Article 16 sub C:
“Member States shall not provide for the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the following:
(c) the supply of goods made to the consumer’s specifications or clearly personalised.”
We strongly advise that customers order tester pots prior to purchasing tins of paint, as all sales are final.
Returns must be processed within 7 days of the order being received.
Return shipping to Paint Online’s store at Rooms & Blooms Ltd., 10 Rafter Street, Enniscorthy, Co. Wexford is to be arranged and paid for by the customer. We recommend that you return the product via Registered Post and require that you pre-pay all postage. You assume any risk of lost, stolen or damaged goods during transit and therefore we advise you insure your parcel. Paint Online will not be responsible for parcels lost, stolen or damaged in transit if not insured.
Original shipping fees are non-refundable.
Pre Mixed Paint – All cans of paint from our pre mixed ranges that are unopened, unused and in their original condition and packaging can be returned. These returns are subject to a €10 restocking fee per can.
Accessories – Any accessories that are unused, unopened and in their original condition and packaging can be returned.
Tester Pots – Tester Pots and samples are final sale and non-refundable.
For orders that benefitted from pricing discounts, the refund amount will be determined by adjusting quantities that could result in the removal of those volume-based discounts.
To be eligible for an exchange or refund you must be a full paying customer. If you did not purchase the items, you are not eligible for an exchange or refund. A receipt or valid proof of purchase is also required.
All refunds will be processed to the original form of payment. Refunds should be received within 5 days after Paint Online receives and processes the return. You will receive communication from Paint Online in this regard.